Report a problem with a jar

If something was wrong with what you opened, we want to know, and we want the code on the lid so we can look at the whole batch rather than one jar.

This form is not connected yet. Nothing sent here would reach us. Please email noreenfoods@gmail.com instead and we will pick it up.

Fields marked * are the ones we need. Everything else is optional.

The jar

The lot code and best before date are printed on the label. They are what let us look at the whole batch.

Product

Lot code

On the label. Send the form without it if the jar has gone.

Best before date

Where it came from

Where you bought it

Date bought

Date opened

What happened

What was wrong

Was anyone unwell

Optional. We ask only because it changes how urgently we look, and we use it for nothing else.

How to reach you

Your name

Your email

Phone

Only if you would rather we called.

We keep this as a food safety record for five years, which is longer than we keep an ordinary message, because a question about a batch can arrive long after the jar was eaten. If you think a product made anyone unwell, please also contact a doctor. Read the privacy policy.